COVID- 19
Letterlock Statement Sumas, WA
This page will be updated as situations change
At this time Letterlock remains open to receive shipments in its Sumas location and bring them into Canada. As well we continue to transport shipments from our Canadian warehouse to Sumas for furtherance into the US.
For updated shipping information click here.
Hours of operation have changed in our Sumas location only. We are now open Monday to Friday from 9 am to 3 pm. We are closed on Saturdays until further notice.
In the meantime, if you are in the United States and have access to our store please be advised of the following:
We are now a non-cash facility. You will need you to pay by credit card or debit card.
We are becoming a contactless dropoff/receiving location. When you arrive at our location you will see instructions on what to do in receiving or dropping off your packages.
As a result of what is happening here are some other items to keep in mind.
1. Delivery Times
As a result of the Coronavirus pandemic and measures imposed by governments around the world some carriers report capacity constraints.For example, FedEx reports additional transit times for selected countries.
Recommended Action: You may want to add a note at checkout to inform your international customer that it may take a few extra days for shipments to be delivered due to the pandemic.
2. Carrier Rates
To date, shipping rates have been very stable, and at Letterlock we pride ourselves with providing you the best rates. That said, some carriers are starting to add surcharges to some international routes as their costs are increasing due to the sharp reduction in international commercial and cargo capacity. These surcharges are not specific to Letterlock but apply to all vendors.
3. Embargoes
Some governments have limited access to their countries or entirely closed their borders. In addition, international and local carriers are updating their delivery policies in light of the pandemic. Currently the following countries have forms of embargoes: Canada, Deutchse Post, England, Italy, France, Hong Kong, Japan, Australia, South Korea, Chile, etc If you have concerns check with our team.